Shipping policy

With standard delivery you will receive your order within 1-3 working days and a signature is always required upon receipt. Delivery within the United Kingdom is free on orders over £85 and £6 on orders under this amount. We ship with both Royal Mail & DHL. These timeframes are a guide outside peak shipping periods and are not guaranteed.

European delivery - £25.00  (please allow up to 14 days, it can be longer if customs in your country hold the item) a signature will be required.

United States of America, Canada and parts of Asia - £25.00  ( please allow up to 21 days due to customs, it can be longer if customs in yout country hold the item) a signature will be required upon receipt. We apologise but we do not offer shipping to certain areas of Asia currently.

OVERSEAS PURCHASES; Please note all transactions are carried out Sterling to Sterling. 

IMPORT DUTIES/TAX; Any duties and or taxes that your country implements to you on arrival of your order are your responsibility and not that of Chakra-Mat.

INSURANCE & RECEIVING YOUR GOODS; Goods are insured by Chakra-Mat in transit. All goods must be signed for by you the purchaser and upon signing, the responsibility of insurance passes to you the customer.

SIGNATURE; Chakra-Mat will send all orders with a fully tracked and signed for service. If the receiver authorises the chosen courier DHL or Royal Mail to leave the package in a safe place or to redirect the package and as a result of this no signature is collected from the receiver, the receiver agrees at the point of authorising DHL / Royal Mail to change the delivery instruction from that of Chakra-Mat, to take full responsibility for any loss or damage to the package. Any claim for a lost or missing package would then be between the receiver and DHL /Royal Mail.